SMS Messaging Policy, Terms & Privacy

1. SMS Opt-In Disclosure & Consent

We send text messages only to people who have given us their prior express consent to be contacted at the mobile number they provided. We do not text mobile numbers that we obtained from a third party, a purchased list, or any source other than the individual themselves.

How you opt in

You may provide your consent to receive text messages from Andrew James, LLC in any of the following ways:

• Website: By entering your mobile number and checking the SMS consent box on a form at staffedagents.com (for example, when you request a consultation or ask us to follow up).
• Directly: By texting us first, or by giving us your number and asking us to text you during a call, email exchange, or in-person conversation.

When consent is collected through a web form, the checkbox is presented unchecked and reads substantially as follows:

Consent is never a condition of purchase. You do not have to agree to receive text messages in order to buy anything from us or to receive our services.

What we text you about

Once you opt in, the messages you receive may include:

• Replies to questions and inquiries you send us (conversational customer care);
• Appointment, consultation, and scheduling confirmations and reminders;
• Account, order, or service status updates and notifications;
• Occasional informational or promotional messages, only where you have separately opted in to marketing content.

If you did not opt in to promotional messages, we will not send them to you.

2. SMS Terms & Conditions

By opting in to text messages from Andrew James, LLC, you agree to these SMS Terms & Conditions.

Program description

Andrew James, LLC (StaffedAgents) sends customer-care, notification, scheduling, and, where separately requested, informational or promotional text messages to individuals who have opted in.

Message frequency

Message frequency varies and depends on your interactions with us. Recurring messages are only sent in connection with the purpose you opted in for.

Cost

Message and data rates may apply. Such charges are billed by and payable to your mobile service provider. We do not charge you for the messages themselves.

How to opt out

You can cancel the SMS service at any time. Just text STOP to the number from which you receive our messages. You may also use UNSUBSCRIBE, CANCEL, END, or QUIT. After you send one of these keywords, we will send you one confirmation message and then stop sending you text messages. If you want to rejoin, sign up again as described above.

How to get help

If you are experiencing issues, reply with the keyword HELP or INFO for assistance, or contact us directly:

• Email: john@staffedagents.com
• Phone: (561) 216-1810

Carriers and delivery

Delivery of messages is subject to effective transmission by your mobile service provider and is outside of our control. Carriers are not liable for delayed or undelivered messages. Message services are supported by major U.S. carriers, but carrier participation may change and is not guaranteed.

Changes to these terms

We may update these SMS Terms & Conditions from time to time. The version posted at staffedagents.com/sms-opt-in is the current version, and material changes take effect when posted.

↑ Back to top

3. Privacy Policy

Andrew James, LLC (StaffedAgents) respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to information collected through our website, our text messaging program, and our direct communications with you.

Who we are

Andrew James, LLC is a Florida limited liability company located at 15137 79th Terrace North, Palm Beach Gardens, FL 33418. You can reach us at john@staffedagents.com or (561) 216-1810.

Information we collect

• Contact information you provide, such as your name, mobile phone number, and email address;
• Message content and the records of texts, calls, and emails you exchange with us;
• Consent records, including the date, time, method, and language of your opt-in;
• Basic technical and usage data from our website, such as the page you submitted a form from.

Our website email form uses Resend to deliver your name, contact details and message to StaffedAgents. If you choose to include an assistant conversation, that conversation is included in your email. Submitting an inquiry does not enroll you in our text messaging program.

Messages you send to the website assistant are processed to answer your questions and maintain the assistant session. The current tab saves a limited recent transcript locally so the conversation can reappear after a refresh. If you choose the unchecked “Remember this conversation on this device” option, this browser also saves the session ID and recent transcript for up to 30 days so you can return in another tab or visit on the same device. Other people using this browser may be able to see it. Turning that option off removes the device copy but leaves the current tab usable. “Start a new conversation” clears the local conversation and begins a new session; neither control deletes messages already sent to our servers. This feature does not recognize you on another device.

How we use your information

• To send the text messages, replies, reminders, and notifications you opted in to receive;
• To respond to your inquiries and provide our services;
• To keep records of consent and comply with applicable laws and carrier requirements;
• To maintain the security and integrity of our systems.

When we share information

We share your information only in these limited circumstances:

• Service providers: Messaging platforms, carriers, and aggregators that transmit our texts, and vendors that host our systems — only as needed to operate the service and under confidentiality obligations. As stated above, mobile opt-in data and consent are not shared with third parties for their own or marketing purposes.
• Legal requirements: When required by law, subpoena, or other legal process, or to protect the rights, safety, or property of Andrew James, LLC or others.

Data retention

We keep your information only as long as needed for the purposes described here, including maintaining proof of consent, and then delete or de-identify it in accordance with our routine practices and applicable law.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

Your choices and rights

• Opt out of texts at any time by replying STOP (see the SMS Terms above);
• Access, correct, or delete the personal information we hold about you by contacting us at john@staffedagents.com;
• Withdraw consent for other communications by contacting us.

Children’s privacy

Our website and messaging program are intended for adults. We do not knowingly collect personal information from children under 13, and we do not enroll anyone under 13 in our SMS program.

Changes to this policy

We may update this Privacy Policy from time to time. The current version is always posted at staffedagents.com/sms-opt-in, with the “Last updated” date shown at the top of this page.

Contact us

Questions about this policy or your information? Contact Andrew James, LLC at john@staffedagents.com or (561) 216-1810, 15137 79th Terrace North, Palm Beach Gardens, FL 33418.

↑ Back to top